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Newcastle's choice of firm for quality security solutions

At Pro-Tect Security Management, we provide a range of reliable security solutions for residential and commercial customers, with competitive prices guaranteed. Whether you want improved home security, CCTV for the office, or on-site monitoring at your construction firm, our expert team can deliver what you need, when you need it. We have more than 25 years' experience and are committed to providing the best quality security products and services that we can to ensure your ultimate protection.

Below are some frequently asked questions about what we do, but for more information, just give us a call.

Sales questions

Q: What’s the average cost of monitored home security systems?

A: It’s difficult to answer this question as all homes and businesses are different, with different security requirements, but we offer a basic monitored alarm package for residential and small commercial that starts at $695. The best thing to do is call our office so we can get you the most up-to-date information.

Q: Can you put systems in existing homes or businesses?

A: Yes, we have a range of systems that mostly use hardwired or wireless sensors, and our highly trained technicians can install these in almost any home or business.

Q: To get a monitored security system, do I need a landline?

A: No. Although a monitored system needs some form of communication with the response centre, we have GPRS modules that can send the information through the mobile network. We also use this technology as a back-up to the existing phone line, if desired. A small charge exists for this module and the option to supply your own SIM or we can provide one.

Q: There are several security companies out there. What makes you better?

A: At Pro-Tect Security Management, we offer a personalised service and really care about our customers. We’re a company with integrity and are committed to providing long-term security solutions, using a team of highly trained security guards to ensure the highest standards. Our technicians are also top notch and our monitoring centre is a state-of-the-art facility operating 24/7 for your convenience. 

Q: How difficult are security systems to run?

A: Most systems today are very easy to operate, even if you're not a computer whiz! We’ll show you how to use your system and will always be on hand to help, should you run into difficulties.

Q: Does my alarm come with an outside siren?

A: Yes, it's standard for each system to be installed with both internal and external audible warning devices. In addition, the outside would also have a visible warning device such as a blue strobe light installed. Should you prefer not to have any of these devices, just let your security adviser know at the point of sale.

Q: Can I add more devices to my alarm system at a later date?

A: It’s advisable to purchase a larger system i.e. 16 zones or more, if you can afford it at the time. For a difference of around $100, you can purchase a 16 zone system as opposed to an eight zone. Once the eight zone system is full, the only alternative is to purchase a larger system along with a keypad (arming station) that can handle the extra zones. Choose wisely to avoid such a costly upgrade at a later date.

Q: What kind of insurance discounts are there?

A: There are several companies that offer discounts for putting security systems in homes or businesses, but these vary widely, depending on what area you live in and what discounts you’re currently getting. We recommend you call your insurance agent to ask for the best discount.

Q: How long does it take to install my new security system?

A: Again, all systems are different, but the average home will typically take the better part of a day to install - some longer, some less.

Q: I’m interested in security, but I don’t want to pay the monthly monitoring fees. What can I do?

A: You can opt to have your intruder alarm system run as a local audible alert only. The obvious problem with this is that if the neighbours don’t want to get involved or there’s no one about to hear the alarm, the activation goes unreported. Also, if the audible device is disabled, no one will be aware of the breach.

We would first ask - why spend the money on a security system if you’re not notified of the problem? Second, the off-site monitoring is what allows the insurance discounts. It’s all about reducing loss to you and your insurance company. The sooner you’re notified, the sooner you can take action, which reduces your risk of loss. Back-to-base monitoring provides peace of mind by knowing that someone knows about the activation and MUST do something about it!

Q: What are the monthly costs for the monitoring?

A: The average cost is less than a dollar a day for most systems.

Q: How do I find out more information about security?

A: The best way is to have one of our trained and experienced consultants visit you at your home or business. We do not charge for this service. The consultant will ask a few questions about what kind of security you’re interested in and will carry out a site inspection. From here, they’ll be better able to offer a solution that suits your needs and will give you a free quote. 

Q: What kinds of systems do you have to offer?

A: This is a complex question and would best be answered with a free, no-obligation visit from one of our representatives, but we offer several systems:

  • Security systems
  • Panic alarms systems
  • Medical alarms systems
  • Integrated fire and smoke alarms
  • Card access systems
  • Video surveillance systems
  • Video security systems
  • Large-small commercial systems
  • Intercom systems

Plus, we regularly add new products.

Q: What is PRO-TECT Security Management’s coverage area?

A: If you go to the ‘About Us’ section on this website, you can see a current map of our coverage area, which has expanded several times because of our large growth in the last few years. If you’re in an outlined area, feel free to call us, and we will do our best to service you.

Technical questions

Q: How do I change my code?

A: This will vary with the panel and would be best answered by referring to the appropriate manual. For all new installations a user manual will be provided and the technician will show the client or its representative how to perform basic system operations.

Q: Why is my keypad beeping?

A: Your keypad may be beeping to let you know there may be a problem. See your owner’s manual. It could also be time to change your batteries. You have two options for changing them. Our security technicians can make a service call to do this for you or you can order batteries through our office.

Q: Why am I having false alarms from my motion detector?

A: The most common cause of false alarms from a motion detector is insects. Also, items hanging from ceilings can cause false alarms. Although an insect is only very small, when crawling across or flying close to the detector lens, it appears as a very large moving mass and this by design warrants alarm activation. Keep an eye out for obvious signs such as spider webs etc. and remove when seen. A little surface spray around the detection device, never directly onto it, can deter crawling insects

Q: How do I change the batteries in my sensors?

A: Each sensor is different and may require a different type of battery. Please contact us on 1300 776 830 to find out which battery is needed for your sensor.

Q: How often should I test the alarm system?

A: Your installed alarm system should have a default signalling reporting protocol of once every 24 hours or once weekly. This system’s self-test function lets the monitoring station know the communication or signalling path is working and that signals are being received by the monitoring station from the alarm system. This is a communications test only, it does not test installed devices.

We recommend testing your security system once a month to ensure it's functioning properly and that all signals are being received at the monitoring centre. To test your system, simply call our security monitoring station and let them know you’ll be testing your system. Then, simply activate your system and set off your sensors. Our monitoring operators will let you know whether or not they received a signal from your system.

It's also important to service your system. We recommend that a preventative maintenance schedule is in place for small commercial systems and domestic systems where a service is performed at least once every 12-months. Systems used daily, larger and more complex systems or systems in a dusty environment should have a service performed a minimum of once every six-month, if not quarterly.

Australian Standards , AS2201: MAINTENANCE. Routine Maintenance. General. ‘Routine Maintenance visits to the alarmed premises shall be made by an authorised representative of an alarm company at a minimum rate of twice per year with no more than 7 months between visits.

Technical Support Contact Numbers:

NSW PHONE: 1300 776 828

QLD PHONE: 1300 776 830

Call us today on 1300 776 828 for more details about our quality security solutions in Newcastle. 
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